The Chomerics division of Parker Hannifin Corporation, the global leader in motion and control technologies, has recently announced the launch of its new online chat facility across its global website platform, this can be found on the Division’s support page in the bottom right hand corner. The recent global crisis has seen a tectonic shift towards online services as more and more people are looking to engage and purchase products online. In line with this trend, the new online chat facility delivers exceptional customer service wherever and whenever customers need it.
“We are seeing behaviours that have long been prevalent in the consumer world filtering through to the industrial sector” stated Keith McDonald, International Director of Sales, Europe and Asia at Parker Chomerics. “Our customers are able to access the support they need when they need it with this new online chat facility. With a shift to working from home we have experienced unusual working patterns and engineers that have found themselves working outside the normal business hours can now have their questions covered .”
With the overall aim of enhancing the customer experience, the new live chat facility puts customers directly in touch with a Chomerics expert in just one click. Ideal for customers who want an instant response, the chat facility has been developed to deliver answers in real time and has already gone on to solve many complex questions.