ACD Offers 24-Hour Customer Support with PhaseWare

21 JUNE 2011

ACD (Automated Circuit Design), a leading supplier to the electronics industry, now offers customer support 24 hours a day/seven days a week with the PhaseWare Self Service Center. PhaseWare’s Self Service Center provides online reporting, allowing ACD’s customers to obtain job status from the process center, review quality statistics and understand a generic root cause, review accounts receivable status, and download an updated inventory listing. With the implementation of PhaseWare’s Self Service Center, ACD’s customers can obtain job data for an individual board that was manufactured for a specific contact as opposed to a dump of all product data produced by ACD for a particular OEM, forcing an individual to weed through the data for a particular board. All of this is delivered through ACD’s SSL secured Web site. PhaseWare, Inc. is headquartered in McKinney, TX. The company provides customer service and support software solutions optimized for the small- to medium-sized business. The PhaseWare Tracker and Self Service Center provide incident management process automation, incident tracking, and resolution of trouble tickets from origin to close, plus self-service and live chat customer service and support options.


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